Refund Policy

We understand that plans can change. If you need to modify or cancel your order, please contact us as soon as possible at catering@oudrestaurant.sg. Note that there is a cutoff time for changes to orders, but we always try our best:

• More than 3 working days notice: A 3% payment processing fee applies.
• Less than 3 working days notice: A 50% charge on your entire order for cancellations, and a 50% food wastage charge for changes. An additional $30 administrative fee also applies.
• Less than 1 working day notice. No refunds. An additional $30 administrative fee also applies.

Refunds may be issued in credits or via your original payment method, at the discretion of our team.

Civility Policy

We believe in treating everyone with respect—especially our team members. Please be courteous and kind. We have a zero-tolerance policy for verbal abuse or disrespectful behavior toward our staff.

We reserve the right to refuse service if this basic standard of civility is not upheld.

Delivery Policy

Estimated delivery times are shown during checkout, but please note these are not guaranteed. Delivery timing may vary due to factors such as high order volume, frequency of delivery to certain areas, weather conditions, or other unforeseen circumstances.

For buffet set-ups (if applicable), delivery will arrive 45 minutes to 1 hour 15 mins earlier to allow for set-up time.

In the event of bad weather or unexpected delays, Food delivery time is subject to +/- 30 minutes difference, a member of the OUD team will contact you directly to provide updates.

Additional delivery charges apply for locations in Jurong Island and Sentosa.

 

Privacy Policy

We value your privacy. If you have questions about how your data is collected, used, or if you’d like to request deletion or correction of your personal information, please contact us at hello@oudrestaurant.sg.

OUD Catering Pte Ltd (“OUD”) operates several websites, including https://www.oudrestaurant.sg, and is committed to protecting your personal information.

You can read our full Privacy Policy here.

Collection of Personal Information

When using our website, you may be asked to provide details such as your name, email address, phone number, or payment information. This information helps us personalise your experience, process orders, improve our services, and communicate with you about your purchases, promotions, or new offerings.

Choice / Opt-Out

You may opt out of our email communications at any time by contacting us directly.

Cookies

We may use cookies for tracking purposes. However, your browser may store cookies to enhance your user experience.

You may choose to disable cookies via your browser settings. Please note that disabling cookies may affect the functionality of certain features on our site.

Third-Party Ads

Advertisements on our websites may be served by third-party partners who may use cookies to deliver more relevant content. These cookies are subject to the privacy policies of the respective advertisers and are not managed by OUD.

Changes to Our Policies

We may update these policies from time to time at our sole discretion. Significant changes will be reflected on this page. Continued use of our services after policy updates constitutes acceptance of those changes.