Personal Data Protection Policy
OUD Catering Pte Ltd
Effective Date: [Insert Date]
OUD Catering Pte Ltd (“OUD”, “we”, “us”, or “our”) is committed to protecting your personal data and complying with the Personal Data Protection Act 2012 (PDPA) of Singapore, including all 2021 amendments.
This Policy outlines how we collect, use, disclose, and protect your personal data, and your rights under the law.
1. Personal Data We Collect
Personal data refers to any information that can identify you. We collect your data when you interact with us, such as when you:
- Make a catering order
- Use our website or social platforms
- Provide feedback or enquiries
- Subscribe to marketing materials or newsletters
Examples of personal data collected:
- Name, contact number, and email
- Billing and delivery address
- Payment details
- Preferences and order history
- Technical data (e.g. IP address, device type)
2. Purpose of Collection
We collect and use your personal data to:
- Process and fulfil orders
- Provide customer support and delivery updates
- Personalise and improve your customer experience
- Send marketing and promotional materials (only with your consent)
- Facilitate payment and refunds
- Conduct analytics, research and internal record keeping
- Comply with legal, regulatory, or law enforcement requirements
3. Consent and Deemed Consent
By providing your personal data or using our services, you consent to the collection, use, and disclosure of your data as described.
Under PDPA 2021, consent is also deemed in certain circumstances, such as:
- When you voluntarily provide personal data
- When it is reasonably necessary for delivering a product or service
You may withdraw your consent at any time by contacting us at hello@oudrestaurant.sg. However, this may affect our ability to provide services to you.
4. Use and Disclosure of Data
We may share your personal data with:
- Delivery and logistics providers
- Payment processors and banks
- IT and customer support vendors
- Marketing or survey agencies (only with consent)
- Government regulators or law enforcement when required by law
We ensure these parties are contractually bound to protect your personal data.
5. Data Protection and Retention
We take reasonable administrative, physical, and technical measures to safeguard your personal data from unauthorised access, collection, use, disclosure, or disposal.
Your data is retained only for as long as necessary to fulfil the purpose it was collected for or as required by law.
6. Access, Correction & Portability Requests
You may:
- Request access to your personal data
- Request corrections to ensure accuracy
- Request data portability (in machine-readable format)
Submit your request via email to hello@oudrestaurant.sg. A reasonable administrative fee may apply.
7. Data Breach Notification
In the event of a data breach that poses a risk of significant harm, we will notify the Personal Data Protection Commission (PDPC) and affected individuals in accordance with PDPA 2021 requirements.
8. Use of Cookies and Tracking Technologies
Our website uses cookies to:
- Enable core functionality (e.g. shopping cart)
- Enhance user experience
- Analyse traffic and usage patterns
You may control cookie settings through your browser, but this may impact your experience on our site.
9. Third-Party Sites
Our services may include links to third-party websites. We are not responsible for their privacy practices. You are encouraged to review their privacy policies independently.
10. Policy Updates
We may update this policy from time to time. All updates will be posted on our website. Continued use of our services constitutes your acknowledgement and acceptance of the updated policy.
11. Contact Us
If you have questions about this policy or how we manage your personal data, please contact: