OUD Catering Pte Ltd (“OUD”, “we”, “our” or “us”) takes your privacy seriously. This Privacy Policy (“Policy”) outlines how we collect, use, disclose and protect your Personal Data through our websites, mobile applications, communication channels, platforms, order placements, and any related products, features or services operated or delivered by OUD (collectively, the “Services”).

We collect, use and disclose your Personal Data only in accordance with this Policy.

This Policy applies to our customers, agents, vendors, suppliers, partners, contractors and service providers (collectively, “you”, “your”, or “yours”).

“Personal Data” refers to any information, whether recorded in material form or not, about an individual who can be identified from that data alone or in combination with other information.

We may revise this Policy from time to time, and any updates will be posted on this page. Continued use of our Services after any changes constitutes your agreement to the revised Policy. Please check this page regularly.

 

1. Collection of Personal Data

We collect your Personal Data in the following ways, and may combine it with other information we hold about you. Personal Data collected may include:

• Identity Data: Name, gender, date of birth
• Contact Data: Billing and delivery addresses, email address, phone numbers
• Account Data: Payment details, bank or card information
• Transaction Data: Order details, payment records, delivery information
• Technical Data: IP address, login information, browser and device type, cookies (where applicable)
• Profile Data: Username, password, preferences, feedback, survey responses
• Usage Data: Time spent on our Services, search queries, access logs
• Marketing and Communications Data: Preferences for receiving communications, correspondence history

We may collect your Personal Data when you:

• Use our websites or mobile application
• Create an account
• Provide feedback or respond to surveys
• Make a transaction
• Use payment functions
• Interact with features like chat or customer support
• Subscribe to newsletters or marketing content
• Participate in activities, promotions or competitions
• Log in via external platforms (e.g. Google, Facebook)
• Interact with us offline

2. Use of Personal Data

We may use your Personal Data for the following purposes:

• To operate and manage your account
• To process, fulfil, and deliver orders
• To share relevant details (e.g., delivery address) with third parties (e.g., logistics providers)
• To update you on orders, services or promotions
• To verify payments and process transactions
• To respond to your feedback and customer service enquiries
• To send marketing and promotional materials (with your consent)
• To analyse and improve our Services, website and user experience
• To conduct surveys, research and statistical analysis
• To personalise content and features
• To comply with legal obligations or requests by authorities
• To protect life, health or safety where necessary

3. Disclosure of Personal Data

We may share your Personal Data with third parties, within or outside Singapore, including but not limited to:

• Service providers (e.g., logistics, payment, cloud storage, marketing, research, IT support)
• Our affiliates, subsidiaries and partners
• Legal advisors, government agencies, and law enforcement

We take reasonable steps to ensure that these parties maintain the confidentiality of your Personal Data and comply with applicable laws.

In the event of a merger, acquisition or sale, we may transfer your Personal Data as permitted by law.

 

4. International Transfers

If your Personal Data is transferred outside Singapore, we will ensure appropriate safeguards are in place to maintain the same level of protection required under Singapore law.

 

5. Protection of Personal Data

We implement legal, technical and organisational measures to protect your Personal Data from unauthorised access, misuse, loss or disclosure.

Access is limited to authorised personnel, and data is treated with confidentiality. However, no internet transmission is fully secure, and you acknowledge that use of online channels is at your own risk.

 

6. Withdrawal of Consent

You may withdraw your consent to the use or disclosure of your Personal Data by contacting us at hello@oudrestaurant.sg.

Please note that withdrawal of consent may limit our ability to provide Services to you. We reserve our rights and remedies where applicable.

You may also unsubscribe from our marketing communications at any time using the unsubscribe link in our emails.

 

7. Updating and Correcting Your Data

To update or correct your Personal Data, please log in to your account (where applicable) or contact us at hello@oudrestaurant.sg.

We may require verification of your identity before processing such requests. We may also reject requests deemed unreasonable or vexatious.

 

8. Access to Personal Data

You may request access to your Personal Data by writing to us at hello@oudrestaurant.sg.

We may charge a reasonable administrative fee and will inform you in advance of any charges.

 

9. Retention of Personal Data

We retain your Personal Data for as long as required for business, legal, or regulatory purposes. When no longer needed, we will securely dispose of or anonymise your data.

 

10. Cookies and Computer Data

We and our service providers may use cookies, web beacons, and similar technologies to:

• Improve functionality and usability
• Analyse traffic and usage trends
• Personalise your experience
• Deliver relevant advertising

   

You may manage cookies via your browser settings. Disabling cookies may impact your ability to use certain functions of our Services.

 

11. Third-Party Websites

Our Services may link to other websites not operated by OUD. We are not responsible for their privacy practices. Please review their policies before providing your data.

 

12. Contact Us

If you have any questions or concerns about this Policy or how we manage your Personal Data, please contact us at:

hello@oudrestaurant.sg